Step right up and dare to experience for yourself the one, the only, the world's largest, strongest tool ever! It walks, it talks, it crawls on its belly!!! --- We're talking about Cases within Dynamics AX, of course. They are the 'Swiss Army knife' of Dynamics AX functionality, and if there is something you want to track that isn't tracked already, you can probably do it through Cases. With Cases you can track incidents, record quality results, track projects, and even create custom workflows to track whether Cases are followed up upon in a timely manner. Cases are accessible virtually everywhere within Dynamics AX; you practically can't open up a screen without seeing them. In this presentation, we will show you how to configure Cases and will walk through a few examples of how you can use them right now within your implementation of Dynamics AX.