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Wednesday, October 14 • 3:45pm - 4:45pm
I Can't Get No Satisfaction: Improving Customer Service with New AX 2012 R3 Features - (Part 1 of 2)

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Do you have customers? Do they call you about stuff? Do they pay you for stuff? If so, you should probably be using the Call center module. Even if you don't think you have a call center, you probably want to deliver high quality customer service to your customers whether they are end consumers or businesses. Join the first of this two-part series to navigate through the new customer service screens and see a demonstration of how to manage customer inquiries efficiently with the new features in R3. We will discuss how to use the Customer service workbench to quickly and easily find customers and their related information. We will also look at how to use case management to manage customer issues and other features available directly from the new Customer service workbench in AX 2012 R3.

Speakers

Wednesday October 14, 2015 3:45pm - 4:45pm
A17